FULL REMOTE - IT Helpdesk Support with German - Night shifts

Our client, an IT and Engineering Solutions company spanning EMEA and the USA looking for dynamic Serive Desk individuals to join the international team.
Remote Option: For those based in the Czech Republic, we offer a remote work setup.

JOB DESCRIPTION

• Provide technical support for hardware, software, and mobile devices on 1st level
• Resolve software, hardware and device issues reported by the end users
• Document user issues meticulously in ITSM tool
• Adhere to processes and update knowledge documents
• Manage ticket backlog
• Drive continuous service improvement
• Collaborate closely with onsite IT technicians

CANDIDATE PROFILE

• Fluent German and English (written and spoken) communication skills - must have
• Good understanding of Information Technology; trends, products and solutions
• 1+ years’ experience in a similar position supporting a variety of technologies and services
• In-depth knowledge of:
  • • Windows OS (Windows 10 & 11)
    • Microsoft Office & Office 365 applications
    • PC\Laptop hardware
    • PC\Laptop peripherals, including printers
    • Mobile devices
  • Basic knowledge of:
    • Active Directory
    • Exchange
    • Familiarity with the Service Now ticketing system is an advantage

• Candidates have to declare Criminal record extract not older than 3 months

WE OFFER

• Broad range of activities, tasks, and projects
• Fully remote
• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and newborn surprise)
• Contributions to wellness programs (multisport card)
• Refreshments in the office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits