Retail Operations Coordinator for TOP Energy company - Prague/HPP

Our client is a leader in energy and fuel retailing, serving customers across Europe. With a focus on innovation and service excellence, company supports a network of retail stations.
We’re looking a candidate with a technical and analytical mindset who enjoys working with data, processes, and systems. A key part of your role will involve testing and ensuring the functionality of payment terminals at fuel stations, alongside supporting retail operations and administrative tasks. This diverse, hands-on role requires attention to detail and a proactive approach to problem-solving.

JOB DESCRIPTION

• Daily Support: Provide operational assistance to fuel stations, retail teams, and third-party partners, including running help desk activities.
• Customer Complaints: Manage and resolve customer complaints across CZ/SK/HU regions promptly and professionally.
• Data Management: Maintain accurate master data in SAP/MDG and other retail IT tools.
• Fuel & Stock Management: Oversee fuel orders and invoicing for resellers, manage consumables and inventory, and coordinate deliveries.
• Documentation & Compliance: Ensure proper management of contracts and documents based on local legal requirements.
• Utilities Oversight: Track utility consumption (electricity, water, gas) and report findings to sales teams.
• Reporting & Analysis: Prepare regular and ad-hoc reports and analyses to support management decisions.
• System Testing: Test and verify payment terminals at fuel stations to ensure proper functionality.
• General Retail Support: Provide administrative and operational support to retail management and departments.

CANDIDATE PROFILE

• A Masters degree in Economics, Business, or a related field.
• 3+ years of relevant experience in a similar role.
• Fluent in Czech (C2) and English (B2+)
• Advanced skills in MS Excel + knowledge of SAP is a big plus.
• Proven technical skills with IT affinity
• A technical and analytical mindset with strong attention to detail.
• Excellent organizational and communication skills.

WE OFFER

• Location: Prague 4 - Nusle
• 25 days of holidays
• Additional days off and various financial support for different events like marriage, child birth, etc.
• Full-time office-based role in Prague.
• Flexible working hours and the possibility of working from home, if the work activity allows.
• Meal vouchers
• Multisport card
• Pension plan
• Annual Performance Bonus
• A dynamic and international work environment
• Start as soon as possible with a one-year contract