Chat Specialist for Business Support

We are looking for a Chat Specialist for Business Support to assist sales roles internally for our client, who is a world market leader in enterprise application software. Are you a fast learner and an apt communicator ready to work for a global company? Get back to us.

JOB DESCRIPTION

• Assisting internal customers (mainly sales people and account managers) regarding business applications, processes and deals at a global level
• Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution
• Communication with internal customers mainly using a chat tool and a remote access tool
• Prioritizing issues and de-escalating challenging situations
• Ensuring internal customer satisfaction using communication skills and application of best practices
• Cooperation with Chat Unit colleagues in Prague and international teams, sharing best practices and knowledge

CANDIDATE PROFILE

• Superior communication skills
• Familiarity with common IT tools including MS Office and chat tools
• Experience in customer service, helpdesk or other customer-facing roles
• Fluent English is a must, any other language is a plus
• An inquisitive mindset and ability to learn quickly
• Ability to guide clients through challenging situations and prioritize

WE OFFER

• Elaborate hands-on training to give you a smooth start
• 5 weeks of holidays and 6 sick days a year
• Possibility to work from home two days a week
• Meal vouchers
• A monthly Cafeteria budget
• Salary compensation for up to 15 days of sickness a year
• Multisport card at favourable terms

We are looking forward to your CV.